Logistics / Customer Service Job Description (2024)

Logistics / Customer ServiceJob Description

Ensure proper inventory procedures are being followed

Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function delivering Productivity Targets

Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place

Serve as the primary liaison with Sales, Production, and Global Logistics staff on the delivery of cost-effective customer service

Report directly to Area Vice President, Great Lakes

Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise

Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met

Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery

Schedule production to successfully meet customer requirements and ensure effective delivery of services to internal and external customers with lowest total cost fulfillment

Oversee cost estimating process performed within Customer Service

Work closely with Global Logistics and Procurement to ensure carriers are following contracts negotiated by Global Logistics team

Support Regional Logistics team in carrier and warehouse sourcing and work with carriers to reduce costs

Identify transportation synergies between Business Unit plants and customers to reduce costs

Develop and implement transportation initiatives in support of the organization’s service objectives

Manage day-to-day ordering of materials/tooling necessary for production in line with contracts negotiated by Procurement

Work with production to resolve customer and manufacturing issues

Our innovative and growing company is looking to fill the role of logistics / customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities for logistics / customer service

• Monitor and report results against established key performance indicators including clear weekly reporting metrics
• Assist and coach Customer Service leaders and Schedulers
• Enforce employee accountability with regard to safe work environment, quality and efficiency
• Regular tendering of the services
• Support in management and responsibility for tracking quality and quantity of our stock availability
• Involved in daily and weekly Demand and Supply planning
• Coordination of cross functional information and support of various projects
• Close cooperation with internal interfaces (Project management, Demand Planning, Customer Service, Plants) and external suppliers
• Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, the cost and productivity targets
• Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods raw and pack materials

Qualifications for logistics / customer service

• Associates degree or higher education preferred
• 2-5 years of experience in Milling
• Good working knowledge of Excel, Word, MS Outlook
• Detail-oriented with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines
• Interpersonal skills with desire to be a team member
• High performer with initiative to learn other responsibilities

Our company is hiring for a logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for logistics / customer service

• Maintaining a humble and diplomatic dialog with the client, focusing on proactivity and details
• Motivating and driving cross-trade offices to perform
• Overseeing and monitoring performances
• Assisting in the training of new employee
• Order capture
• Issuance of credit notes for rectification wrong invoices
• Creation and maintenance of orders, order scheduling onward processing
• Create and change sales Orders and perform Backorder processing
• Create Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activity
• Review order file lists

Qualifications for logistics / customer service

• Understand commercial requirements of the market
• Contract management and financial responsibilities
• Systems knowledge and integration
• Front facing with internal and external customers
• Strong knowledge of import and customs clearance activities
• Has 2 -3 years of experience from freight forwarding, preferably from Sea and Airfreight

Our company is growing rapidly and is hiring for a logistics / customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for logistics / customer service

• To coordinate sales force and couriers in their daily work
• Monitor orders demand vs available stock and communicate with sales dept
• Adjust orders in communication with sales dept
• Monitor the back orders
• Dispute management (assistance to customer in the resolution of disputes)
• Returns/ Refusal Management
• Responsible for continuous improvements within customer service, logistics and distribution
• Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L
• Supporting Order Managers/Specialists in the administrative duties
• Monitoring deliveries

Qualifications for logistics / customer service

• Logistics experience required
• Standardizing and improving the service delivered to all L.A
• Transportation/Distribution System related understanding is a plus
• Proven ability to lead, motivate, develop, mentor and influence associates in a changing environment
• Inspiring continuous process improvement and productivity measurement
• Strong critical thinking skills with the ability to make inferences from data

Our innovative and growing company is looking to fill the role of logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for logistics / customer service

• Lead the liaison and stakeholder engagement of the Commercial team and Managing Director in Norway
• Direct line accountability for the OTC Teams (Customer Service) in Norway
• Interaction with centralised Supply Planning functions in the UK and Poland, ensuring production plans and inventory policies align to local requirements
• Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Norway
• Own the Integrated Business Planning process for the Norway market, supporting the development of demand planning and forecasting to best in class
• Identify, control and review critical processes to ensure that SOX/audit requirements, labour safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
• Manage monthly shipment plans for entire ME countries with 3PO team
• Reconcile SO / shipment plans with SNP requirement , provide visibility to each country on monthly basis
• Provide mid-month & Month end reports to finance on CANN Achievements
• Supervise Customer service teams

Qualifications for logistics / customer service

• Proven experience within FMCG Supply Chain roles in a multinational corporation
• University degree or equivalent in Business, Marketing, Finance, Supply Chain or Engineering
• Extensive knowledge and experience of customer service function and processes
• Experience role modelling behaviour, driving a team to results and establishing an approach to drive ‘great place to work’ mindsets and behaviours
• Experience of great business partnering with support functions HR, Finance etc – stakeholder management, support and motivation
• Experience of working in Customer Service Team and SAP processes

Our company is growing rapidly and is looking to fill the role of logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.

Responsibilities for logistics / customer service

• Document customer inquiries related to questionable data, late reports, errors in reports and invoices, in the customer case log and close the case once the QC investigation is complete
• Schedule employees for inspections
• Perform customer clearance of samples, standards, as needed
• Support with switch board duties as necessary
• Answers and directs telephone calls appropriately
• Organization of special events such as Christmas, charity, fund raiser donations, Provides mutual back-up support to other technical staff as required
• Deploys and ensures proper code date rotation on various Meat Product items at multiple locations
• Enters orders and coordinates the transfer of product from Hormel plants and co-packers to our distribution centers and cold storage facilities
• Monitors inventory levels on assigned product lines to ensure targets are met
• Acts as a backup to all deployment customer service representatives

Qualifications for logistics / customer service

• Swedish or Norwegian fluency
• 2+ years in freight forwarding, supply chain/logistics required
• Bachelors degree in Supply Chain, Industrial Distribution or related field highly preferred
• Proven abilities to manage workload independently, strong computer and software skills
• Candidate must be self motivated and willing to work to achieve long term station goals
• Criminal background screenings and drug testing required